ALL SALES ARE FINAL. The Purchaser acknowledges that all items are sold “AS IS" and WINNOLA.com makes no warranty, either express or implied, as to the condition of the items purchased or that the items purchased will be suitable for Purchasers needs. Some items may be damaged and/or missing parts. All customers will be given 48 hours upon picking their item up to claim a refund or any missing pieces of your item. Returns are limited to three conditions; Buyer's Assurance (Missing Pieces/Damages), First Time Purchase and Item incorrectly listed by WINNOLA unless listed "As Is". If 48 hours has surpassed, even if Buyer meets above conditions, no refunds will be permitted.
DO NOT BID IF YOU ARE UNABLE TO PICK UP YOUR ITEMS. All items purchased must be picked-up during the scheduled pick-up times and location. Absolutely NO refunds or chargebacks will be granted due to failure to pick-up purchased items at the designated times and location. Purchased items in which the Purchaser fails to pick-up will be considered abandoned by Purchaser and the further disposition of such purchased items will be at the sole discretion of WINNOLA.com.
Please be aware that additional details may be added to an item’s description, if brought to the attention of the WINNOLA.com staff, at any point before the auction closing time of any such item.
All winning bids will include an additional buyer's premium of 12.5% of the winning bid amount.
ITEM CONDITION and WARRANTY
All WINNOLA.com items listed for auction are either returned or overstock items. Most items will have been previously opened and, in many cases, used and then returned for various reasons. If an item has been damaged, it will be listed as such, within the description of the product, and we will do our best to provide a picture of the damaged area, but do not guarantee the condition of the item. Our staff does not inspect or open all packages, and as such, WINNOLA.com cannot provide any guarantee or warranty on any items listed. The photos used are stock photos and are representative of the merchandise. Each item is listed pursuant to their individual UPC label. ALL SALES ARE FINAL. All items are sold AS IS with NO WARRANTY. No refunds will be given, and all chargebacks will be denied, per these Terms and Conditions.
ITEM INACCURACIES
From time to time, an incorrect picture may be associated with an item listed for auction. Alternatively, an item may be listed incorrectly. WINNOLA.com strives to list items as accurately as possible. If any inaccuracies are found, please bring them to the attention of the WINNOLA.com staff, or by emailing us at customerservice@winnola.com. Please provide the auction and item number, along with a description of the inaccuracy. WINNOLA.com will do its best to update the item before the close of the auction.
REGISTRATION and PLACING A BID
Each prospective bidder must first register as a WINNOLA.com user to place a bid on an item. By placing a bid, bidder agrees to these Terms and Conditions. Before placing bids, please review all auction details before submission, as WINNOLA.com will not edit or delete bids after they have been submitted.
AUCTION ENDING and EXTENSIONS
WINNOLA.com utilizes a staggered auction closing on all items listed. This means that each item will close 5 minutes before the next item. An item’s closing time may be extended if a bid is placed within 5 minutes from the time of its closing. The length of the extension will be 5 minutes from the point at which the bid was made. Each time a bid is placed within this “extension period," the auction will automatically extend an additional 5 minutes. This is designed and utilized to prevent what is commonly known as "sniping," which is the act of attempting to "steal" an item within the closing seconds of an auction.
PAYMENTS
All winning bids will include a 12.5% buyer's premium. After each auction has ended, the Purchaser's credit card(s) on file will be charged and a "paid in full" invoice will be sent via email. Accepted forms of payment include Visa, MasterCard, Discover, or American Express. Credit cards will automatically be charged at the end of the auction unless otherwise specified under auction details. Bidders must have available funds on their credit card, or bidder will incur a loss of bidding privileges (see below).
CREDIT CARD PRE-AUTHORIZATION
A $1.00 pre-authorization amount will be applied to the Purchaser's credit card for each auction you bid in. This is a pending-only charge meant to verify your credit card. This charge will not post permanently to your account. If there are any questions, feel free to contact us at customerservice@winnola.com.
INVOICES
Invoices are generated the morning of the auction’s scheduled pickup times, via email. If the Purchaser does not receive an invoice via email, please email customerservice@winnola.com, and another invoice will be sent. Invoice resend requests must be made before 1:00pm, the day of the scheduled pickup.
ITEM PICKUP
All winning bidders must pick up their items during the scheduled "Pick-up Hours." At that time, the winning bidder must present an invoice, either printed or electronically, that shows the items have been paid in full. A valid driver’s license is also required. License numbers will be recorded and associated with the winning bidder’s WINNOLA.com account, for future reference. If unable to make the scheduled pickup day/time, it is the bidder's responsibility to send someone on their behalf with a valid driver's license and invoice showing a paid in full status. Any items that are not picked up at the scheduled time, will be considered abandoned, and are subject to relisting without refund at the discretion of WINNOLA.com, unless the winning bidder contacts customerservice@winnola.com to schedule an alternate pickup time. WINNOLA.com does not guarantee that an alternate time for pick-up will be made available to the winning bidder. Please make sure your vehicle is large enough for the item(s) you've won. Winnola.com reserves the right to refuse loading of any item(s) into your vehicle if is determined to be of insufficient size, as determined by Winnola associates. Winnola.com is not responsible for any damages to your vehicle due to the loading process.
SHIPPING
Currently, WINNOLA.com does not offer shipping of any type. All items won must be picked up within the designated "Pick-Up Hours", at the WINNOLA.com facility listed on the auction, at the expense of the bidder.
LOSS OF BIDDING PRIVILEGES
If a bidder’s credit card on file is declined, bidding privileges may be revoked. In addition, WINNOLA.com reserves the right to revoke bidding privileges at any time, if bidder is found to be in violation of these Terms and Condition. Bidding privileges may be restored at the discretion of WINNOLA.com.
TAX EXEMPT STATUS
Any bidder that claims tax exempt status, must provide the appropriate documentation PRIOR to placing your first bid, during the registration process. A copy of the current state’s tax-exempt form must be provided BEFORE placing any bids. Failure to do so will result in the bidder being charged sales tax on any items won, prior to WINNOLA.com receiving the required documentation.
LIABILITY and ARBITRATION
WINNOLA.com assumes no responsibility for the damage, inaccuracy, or abandonment of any items listed and won. Any issues or controversy that arises from, and/or relating to these Terms and Conditions, shall be settled via arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Judgements rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
AUCTION SERVICES
WINNOLA.com is not a licensed auctioneer or auction firm. No type of auction services are provided.
PRIVACY POLICY
Shop at WINNOLA.com with confidence, as we have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. Authorize.net adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
RIGHTS RESERVED by WINNOLA.com
WINNOLA.com reserves the right to end, delay, or extend the length of any auction, or time of pick-up, for any reason, at any time. In addition, any item may be removed from the online auction at any time, or bid on for any reason, at any time. WINNOLA.com also reserves the right to refuse sale, at any time, before payment is made.
It is the goal of WINNOLA.com to make each bidder's experience a great one in the hope that bidders will come back back time and again. If you have any issue at any time, please contact us at customerservice@winnola.com, and we will do our absolute best to correct the issue or be as flexible as possible to help you in any way we can. We hope your bidding and buying experience with WINNOLA.com is a great one, and we hope to see you back again!
